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Manager, Operations and Security

Toronto, Ontario  - Permanent

Job Description

Our Client is looking for a bright Operations Manager/IT specialist who will:

•Perform in-office troubleshooting of hardware and software issues
•Assemble and configure company systems and servers
•Responsible for deploying virtual machines using VMware
•Document changes to the technical support environment
•Excellent verbal and written communication skills are a must
•Monitor ticketing system to ensure timely resolution of issues
•Collaborate with DevOps Manager on security compliance policy definition, monitoring, and enforcement
•Upgrade existing laptops, desktops and servers with new parts to increase performance
•Patch management across the organization
•Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

Must Have Skills:

•3-5 years' experience in IT support
•Knowledge of installing, configuring, administering and troubleshooting Microsoft Windows Server 2008 / 2012 / 2012 R2 including Active Directory.
•Knowledge of installing, configuring, administering and troubleshooting Linux. (CentOS, Ubuntu, Red Hat)
•Knowledge of networking hardware including Cisco, Sophos, SonicWALL, routers, firewalls, switches and VPN appliances.
•Knowledge of virtualization platforms including VMware ESXi and Hyper-V.
•Knowledge of Amazon Web Services (AWS)
•Experience with troubleshooting and supporting mobile devices including iPhones, iPads, and Android devices
•Prior experience with IT security audits, and the definition, monitoring, and enforcement of security compliance policies

Must also have:
•Post-secondary education in Computer Science / Information Technology
•Highly self-motivated and directed with a passion for technology and I.T.
•Proven technical, analytical, and problem-solving skills
•Ability to conduct research into a wide range of computing issues
•Ability to effectively prioritize and execute tasks in a high-pressure environment
•Strong management skills with the ability to absorb and retain information quickly
•Exceptional customer service orientation
•Excellent communications skills

Nice to Have Skills:

•Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 or equivalent
•Cisco/Microsoft/CompTIA certifications would be a big asset

Starting: ASAP
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